Shipping Policy
Shipping Policy
By placing an order with Klystro Supply, you agree to the terms outlined here. This policy is designed to ensure clarity on our order processing, shipping, and delivery procedures.
Total Delivery Time
Your total delivery timeframe is comprised of: Processing Time + Shipping Time
All delivery estimates are based on past order data and typical carrier performance. Please be aware that these are approximate timeframes and can vary due to factors outside of our direct control.
Processing Time
We begin processing your order on the same day it is placed. Our fulfillment team handles order fulfillment within 1–3 business days (Monday to Friday, excluding public holidays).
Delivery Time
The estimated delivery time is 5–7 business days, based on your location and local courier operations.
Shipping Details
Country: United States
Shipping Cost: Free Shipping
Processing Time: 1–3 Business Days (Monday - Friday)
Delivery Time: 5–7 Business Days (Monday - Friday)
Order Cut-Off Time: 5:00 PM (MST)
Important Considerations
Delivery schedules can be impacted by public holidays, as couriers and our fulfillment partners operate on reduced schedules. Normal service will resume immediately following any holiday period.
Incorrect or incomplete address information may result in shipping delays. Please double-check all delivery details before you finalize your order.
Tracking Your Order
Once your order has been shipped, a shipping confirmation email will be sent to you which includes your tracking number.
If you face any issues with your tracking, please reach out to us at contact@klystrosupply.com or call +12519108335 for support.
Shipping Carrier
United States: USPS
Changing Your Address
Should you need to change your delivery address, please contact us immediately after your order is placed at contact@klystrosupply.com or by phone.
We will do our best to update the address before the order ships. However, once an order has been processed or dispatched, we are unable to guarantee the change can be applied.
Order Cancellations
To cancel an order, please contact us at any time before it ships. If your order has already been shipped, please refer to our Return and Refund Policy for the next steps.
Unexpected Delays
On rare occasions, a delivery may take longer than the estimated time. If your package seems delayed or has not arrived as expected, please contact us. Our team will look into the matter and help resolve it.
Damaged Parcels
In the event your package arrives damaged, please refuse the delivery from the courier if possible and inform our support team right away. If the parcel was delivered in your absence, please contact us immediately to arrange a solution.
Our team is committed to resolving any issues quickly to ensure you receive your products in perfect condition.
Contact Information
Operating Brand: Klystro Supply
Legal Company Name: klystro LLC
Employer Identification Number (EIN): 98-1867731
Address: 30 N Gould St Ste R, Sheridan, WY, 82801, USA
Email: contact@klystrosupply.com
Phone: +12519108335
Business Hours
Monday–Friday: 09:00 AM – 5:00 PM (MST)
Saturday–Sunday: Closed
Holidays: Closed